Graphic Design FAQ

Where do we begin?
You may choose to discuss the project via email, telephone or in person. First time clients are encouraged to meet in person to see actual printed samples, paper stocks, etc.

What are the Office Hours?
We are available by phone from 10am – 5pm week days.

What is the Usual Design Process?
You will need to provide all pertinent information, design requirements, images and any design preferences you have. Don’t worry we are here to help with that!  If you are able to provide text in a digital form it will save us time and you money!
As soon as we receive your deposit (30% of estimate for new clients), we get to work on an initial concept. When we are done with your proof you will then have a chance to look over all artwork and text. This is where your input is crucial!  Please tell us what you like … and what you don’t like .
After revisions are complete to your satisfaction you will sign off on a final copy. The copy is then send to the printer or delivered to you in digital format.  The final payment for design work is usually due at sign off.  We require 50% of printing cost before order is placed.

What is the Turnaround Time?
This depends on the extent of your project and the designer’s current workload. On average projects can be completed in as little as 1 or 2 business days. The time frame is also depends on how soon you can provide the necessary content and/or files, as well as feedback and approval on work in progress.

How is the Artwork Received?
Projects that need to be proofed via web or email, are provided as PDF in screen resolution. You may also come to the office for proofing.
Original artwork in .AI and .PSD files are available.  All files are emailed, sent to a drop box or on DVD.

Is my artwork kept on file?
Yes, we keep clients’ files on an external back-up system. We do regular back-ups, but we do not guarantee that we will have your file in the future.  If you wish to keep copies of your files electronically, we will supply your artwork on disk ($8) or we will download it your cloud storage or email (free).

How is the Pricing Structure Developed?
Pricing is roughly based on the time involved with the creative process, to completion, at a rate of $45-$55 per hour. Ekahi Design’s affordable pricing is geared toward the small business owner.

What Forms of Payment are Accepted?
Cash, all major credit cards (Mastercard, Visa, American Express, Discover). Credit/Debit, Checks, Money Order, and PayPal are all acceptable forms of payment. Payments can be received via internet, in person, mail, as well as over the phone.

Is the Deposit Refundable?
All deposits are non-refundable if work has been started.

What if I don’t like any of the designs?
If you don’t like the initial concept or concepts, we’ll revise it until it’s approved.

Project Cancellation
You may cancel at any time. Any refunds will be prorated.

If you have any other question we are happy to talk with you. Contact us

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