Website design, maintenance & graphic design

Graphic Design FAQ

Where do we begin?
You may choose to discuss the project via email, telephone or in person. First time clients are encouraged to meet in person to see actual printed samples, paper stocks, etc.

What are the Office Hours?
General office hours are available only with an appointment.

What is the Usual Design Process?
You will need to provide all pertinent information, design requirements, images and any design preferences you have. Don’t worry we are here to help with that!  If you are able to provide text associated with project in digital form it will save me time and you money! As soon as we receive your deposit (30% of estimate for new clients), we get to work on an initial concept. Client must then proof all artwork and text. This is where your input is crucial!  Please tell us what you like … and what you don’t like.  After a  reasonable amount of revisions you will proof and sign off on a final copy. The copy is then send to the printer or delivered to you in digital format.  The final payment is usually due at time of pickup or by completion of project.

What is the Turnaround Time?
This depends on the extent of the client’s project and the designer’s current workload. On average projects can take as early as 3 business days to 7 business days to complete. The time frame is also dependent on how soon the client provides the necessary content and/or files, as well as feedback and approval on work in progress.  Ekahi Design may also provides “rush” turnaround, and can complete a project in less than 24 hours if needed.  There is an extra charge for rush work.

How is the Artwork Received?
Projects needed to be proofed via web or email, are provided as a JPG or PDF in screen resolution. Client may also come to the office for proofing. Artwork is usually not faxed because of the clarity in faxed copies. Print files are usually provided as PDF, PNG, GIF, JPG and/or TIFF. Web files are usually HTML, PNG, GIF, JPG and/or PDF. Original artwork in .AI and .PSD files are negotiable and may cost additional if needed.  All files are emailed, sent to a drop box or may be put on disk.

What is “complimentary artwork”?
Complimentary artwork is given with various print packages. It is designated at no additional charge along with prints. Client does not receive artwork on disk, but may receive a low resolution copy via email. If client wishes to receive artwork on disk, or obtain original files, they may pay additional.

Are client’s artwork kept on file?
Yes, we generally keep clients’ artwork and files in a folder located electronically on an external back-up system or directly on our computers locally. We generally do back-ups and store files on a regular basis, but we do not guarantee file backup. So if a client wishes to keep copies of their files electronically, we recommend getting artwork on disk.

How is the Pricing Structure Developed?
Pricing is roughly based on the time involved with the creative process, to completion, at a rate of $35-$55 per hour. Ekahi Design’s affordable pricing is geared toward the small business owner. If more concepts and revisions can be provided, more services can be rendered, at an additional rate.

What Forms of Payment are Accepted?
Cash, all major credit cards (Mastercard, Visa, American Express, Discover). Credit/Debit, Checks, Money Order, and PayPal are all acceptable forms of payment. Payments can be received via internet, in person, mail, as well as over the phone.

Is the Deposit Refundable?
All deposits are non-refundable.

What if the client doesn’t like any of the designs?
Client satisfaction is highly valued. If a client doesn’t like the initial concept or concepts, we’ll revise it until it’s approved by the customer. Some projects can include a specified amount of initial concepts. Revisions or changes to a chosen concept are unlimited  unless otherwise specified.  If the client is completely unsatisfied with the designs created, the project is subject to cancellation either by the client or the designer, and the remaining balance on the account is forfeited.

Project Cancellation
All projects are subject to cancellation. In the event of a cancellation or any client delay of more than 1 month, the deposit is kept and the remaining balance forfeited.  All work to date remains property of Ekahi Design, and may be available should the project be resumed at a later date.

If you have any other question we are happy to talk with you. Contact us

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808-747-2829
Monday - Friday 9 - 4
Saturday & Sunday by appointment

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